We want you to love your purchase from dirndlrosa. If for any reason you are not completely satisfied with your order, we’re here to help. Please read our return policy below for all the details.
Returns Eligibility
We accept returns on items that are:
- Unworn, unwashed, and undamaged
- With all original tags and packaging intact
- Returned within 14 days of the delivery date
Unfortunately, we cannot accept returns on:
- Final sale items
- Customized or altered products
- Items returned after 30 days
How to Start a Return
To initiate a return, please contact us at [email protected] with your order number and reason for return. We’ll provide you with detailed instructions on how to send your item back.
Please do not send your item back without contacting us first, as it may not be processed correctly.
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
- If your return is approved, you will receive a confirmation once we’ve received and inspected the item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return the original item and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please email us at [email protected] within 7 days of delivery. Include your order number and a photo of the issue so we can resolve it quickly.
Contact Us
If you have any questions about your return, feel free to reach out:
📧 Email: [email protected] appreciate your support of dirndlrosa — thank you for shopping with us!